Dispatcher Jobs in Durham, NC
A Dispatcher in the maintenance and installation industry plays a vital role in coordinating maintenance and installation tasks. They are responsible for receiving service requests, scheduling technicians for jobs, and ensuring that technicians are informed about their assignments. Additionally, they might also handle inventory management, monitor progress of tasks, and manage customer concerns. They interact with clients, installation and maintenance technicians, and other industry professionals on a regular basis, making strong communication and organizational skills a must.
Critical skills for a Dispatcher include problem-solving, multitasking, proficiency with dispatching software and tools, and customer service. Some certifications that can boost a dispatcher's credibility are the Certified Telecommunicator (CT) from National Academies of Emergency Dispatch (NAED) and the Emergency Medical Dispatcher (EMD) certification for those dealing with emergency maintenance situations. Prior experience in roles like Customer Service Representative, Administrative Assistant, or Maintenance Technician can provide valuable industry knowledge and skillset for a Dispatcher role.
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Serve as backup to the service manager in the scheduling and dispatching of field service jobs. Manage records requests for audits and other inquiries. Serve as backup for customer parts requests....
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Dispatcher Online Courses and Training Opportunities
Salary for Dispatcher Jobs in Durham, NC
Required or preferred licenses and certifications for Dispatcher positions.
Highest Education Level
Dispatchers in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Dispatcher position
- Typing
- Reporting
- English
- Verbal Communication
- Data Entry
- Multitasking
- Filing
- Individual Counseling
- Dispatching
- Routing
- Emergency Response
- Customer Satisfaction
- Telephone Skills
- Punctual
- Law Enforcement
- Events
- Surveillance
- Closed-Circuit Television
- Public Safety
- Background Investigations
- Route Planning
- Bachelors Degree in Psychology
- Harm Reduction
- Alarm Monitoring
- Guard Card
- Ged
- Torch Cutting
- Scaffolding
- Fire Alarm Installations
- Preventive Maintenance
- Refrigeration
- Predictive Maintenance
- Irrigation
- Maintenance Management
- Computerized Maintenance Management System
- Plumbing
- Field Service
- General Repair
- Heating Ventilation & Air Conditioning
- Electrical
- Drug Testing
- Background Checks
- Military Background
- Driving
- High School Diploma
- Documentation
- Education Experience
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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