Field Service Technician, Post - Press Machinery, Folder / Gluer ( Hybrid / Remote )

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.  
  
With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer set international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion. 
  
This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!
 
Title: Service Technician, Post-Press
Location: Must live near a major airport (30 - 45 minute radius) 100% Remote with nearly 100% business travel domestically and occasional international travel
Reports to: Service Manager
Direct Reports: None
Standard Schedule: Monday - Friday, hours vary; must be available to work weekends as needed.
FLSA Status: Non-Exempt/Hourly

JOB DUTIES AND RESPONSIBILITIES:

• Support the sales team with technical information, including but not limited to, meeting with the customer, reviewing applications, recommending configurations, and generally supporting the effort to submit an equipment order that is correctly configured for the customer’s needs.

• Support training and development efforts of the field service technician group, including but not limited to, free exchange of technical information, direction on proper repair and installation procedures, and phone support to technicians in the field.

• Coordinate all of the elements of the installation process including scheduling, directing, managing installation budget, submitting purchase order requisitions, following up on installation open issues, and communicating progress with the customer.
   
• Apply technical knowledge and skills to training customers in the operation and maintenance of Koenig & Bauer Duran equipment including the requisite safety training.  
   
• As directed by management, develop and conduct courses, workshops, and presentations to train and teach the sales force in configuring the equipment and in its operation.
   
• Diagnose, resolve and repair equipment issues that may occur during the equipment commissioning; and instruct customers on how to resolve these issues.
   
• Act as the main liaison between the customer and Koenig & Bauer while on site.
   
• Support customers, as needed, either remotely or on-site, if required, to resolve any ongoing operational or service issues that may arise.
   
• Approach all customer interactions from a “customer first” perspective and display professionalism at all times.
   
• Complete forms, reports, and other paperwork required as per corporate policy and as expeditiously as possible, especially when such work results in customer invoicing.
   
• Promote a safe working environment by attending required training, using personal protective equipment provided, and performing work in a safe manner at all times.
   
• Perform other related job responsibilities as necessary based on business needs.
   
• Work as scheduled, with flexibility and willingness to work additional time when/as required.
   
• Perform the job with significant autonomy.
   
• Make decisions to address on-site customer concerns.
   
• Perform any tasks assigned by management that relate to the above and/or customer satisfaction in general.
   
• Ability to explain with clarity detailed technical information to people with varying degrees of technical knowledge.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent technical training plus 10-15 years of experience in the appropriate technology and folding/gluing operations 
• Extensive knowledge / experience with current state of folder/gluer technology.
• Understanding of electrical and mechanical components of folder/gluers.

• Must have a thorough knowledge of how to operate and maintain Duran folder/gluer equipment.
• Experience in interpreting machine specifications, blueprints, diagrams and manuals for folder/gluer machinery.

Benefits

Vacation – 15 days per year

Holidays – Up to 11 days

Sick – 7 days

Medical, Dental, and Vision

Disability and Life

Flexible Spending Accounts

401k Retirement and Profit Sharing Plan

Income replacement plans for cancer, critical illness, and accident

Long-Term Care Plans

Years-of-Service Bonus Plan

Technical Travel Bonus (annual)

Educational Assistance

Reimbursement for Eligible Business Expenses Including Meal Per Diem & Laundry Per Diem

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, creed, national origin or ancestry, or any other status protected by federal, state, or local law.  Information collected by the application process is solely to determine suitability for employment, verify identity, and maintain employment statistics of applicants.  
   

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer.