Customer Service Parts Coordinator

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Job Description :

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Customer Service Parts Coordinator, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Shop Location: Pomona CA 91766

Work Schedule: Monday through Friday 8:00 am - 4:30 pm

Hourly Pay: $23.00 - $25.00 Paid Weekly!

Summary

The Customer Service Parts Coordinator is responsible for the oversight of parts ordering, receiving, cataloging, inventory and reconciliation of all parts at a single location. In addition, this position will be responsible for processing Purchase Orders (PO's) and Vendor payment requests. This position will be responsible to ensure the right part is purchased from the right vendor and maintain inventory level to maximize customer uptime. We allow you to carve out your own career path and promote from within , based on performance. The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America ( by Newsweek , America's Best Large Employers ( by Forbes , World's Most Admired Companies ( by Fortune Magazine , Top Company for Women to Work for in Transportation ( by Women in Trucking, Overdrive Award ( by General Motors , Food Logistics' Top 3PL Award ( by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation ( . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award .

Essential Functions

• CUSTOMER SERVICE:Improve the quality and consistency of customer communications and meet customer's expectationsPerform customer relationship activities to include customer interface, issue resolution and customer satisfactionExecute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction (CSI) scores
• WORK FLOW MANAGEMENT:Enhance branch productivity through effective work scheduling and planningCreate repair order tasks and update work planning sheetReview maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-upCoordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirementsCoordinate outside repair with vendors and customersProvide a resource that allows the management team time to effectively manage shop operations
• PARTS MANAGEMENT:Contribute to cost containment through effective inventory planning and warrantyExecute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and deliveryMake recommendations on min-max levels to the inventory planning teamManage parts obsolescenceShip warranty and return partsOrganize and ensure cleanliness in the parts room
• ADMINISTRATIVE:Effectively handle all incoming shop callsClerical duties within the shop operations which include vehicle maintenance filesProcess all Account PayableCreate repair orders for technicians

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty
• Enhance branch productivity through effective work scheduling and planning
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

• H.S. diploma/GED required
• Five (5) years or more Customer Service with issues resolution experience required
• Strong computer skills including spreadsheets and word processing software advanced required

DOT Regulated: No

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Job Category: Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

$20.00

Maximum Pay Range:

$25.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at (see below) or ....

Current Employees :

If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( .

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