Racetrack Maintenance (Harrah's Philadelphia)

Essential Duties and Responsibilities:

Assists the Lead Track Maintenance Mechanic and Manager Facilities Track in the care and maintenance of the Racetrack. Is able to care and maintain of all heavy equipment. Understands the components of the Racetrack and the proper procedures to insure the consistent state of the track. Works directly under the supervision of the Manager Facilities Track and Lead Mechanic while working to maintain the track. Operates equipment as directed. Performs all track related duties as assigned. Also performs General maintenance duties as assigned or by regular schedule. Maintains preventive maintenance program. Performs other duties as assigned by the Manager Facilities Track or Lead Mechanic.

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

Requirements:

High school diploma or equivalency certificate. Extensive Track Maintenance skills a plus. Minimum 2 years previous heavy equipment experience required. CDL driver's license required. Driving record will be required. Drug Testing required.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Disclaimer

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."